The short version
- Strictly no refunds. Every payment made to MessageGrid is final and non-refundable.
- Platform and setup fees are non-refundable once paid, because our team starts your setup and Meta onboarding straight away.
- Plan fees (monthly, quarterly or yearly) are not refunded, in full or in part, even if you stop using the service or cancel early.
- Credits you have used must be paid for in full. Any outstanding amount stays payable, including after you cancel.
- Unused credits are not refunded or paid out as cash. They stay usable while your account is active.
- Meta message fees are paid to Meta and cannot be refunded.
- We don't offer free trials. Book a free demo before you pay.
- Cancelling needs one month's notice by email to hello@messagegrid.co.in before your renewal or termination date.
This summary is for convenience. The full text below is what applies.
01No-refund policy at a glance
MessageGrid follows a strict no-refund policy. By making a payment, you agree that it is final. The table below shows how this applies.
| Payment or situation | Refund |
|---|---|
| Platform fee or one-time setup fee | No refund |
| Monthly, quarterly or yearly plan fee | No refund |
| Unused days or months when you cancel early | No refund, no pro-rata credit |
| Credits already used (WhatsApp, email, SMS or Meta fees) | No refund; must be paid in full |
| Unused credits in your account | No refund or cash payout; usable while your account is active |
| Meta message fees for messages already sent | No refund (paid to Meta) |
| Meta rejects your business verification or restricts your number | No refund |
| Account suspended for breaking our Terms or Meta's policies | No refund |
| You change your mind, stop using the service or no longer need it | No refund |
| Duplicate charge or wrong amount caused by a payment error | Excess amount returned or adjusted |
02See it before you pay
We do not offer free trials. Instead, you can book a free demo, where our team shows MessageGrid working with your own use case. Please make sure MessageGrid suits your business before making any payment, because payments cannot be refunded afterwards.
03Platform & setup fee
Once the platform or setup fee is paid, our team begins work immediately: creating your WhatsApp Business Account, Meta business verification, display name and template approvals, and configuring your panel. Because this work and cost begin at once, the platform and setup fee is non-refundable once paid, whether or not the setup is completed or used.
04Plan fees
- Plan fees for monthly, quarterly and yearly plans are paid in advance and are non-refundable.
- No full, partial or pro-rata refund is given for any unused period, including when you cancel, downgrade, stop using the service or close your account early.
- Discounts on quarterly and yearly plans are given in return for the longer commitment, so the remaining period is not refunded.
05Credits & Meta message fees
- Used credits must be paid for. WhatsApp, email and SMS credits, and Meta message fees, are charged when you use them. Once used, they must be paid in full, and they are never refunded.
- If your usage creates an outstanding balance, it must be paid by the due date shown on your invoice. It stays payable even if you cancel your plan or close your account.
- If payment is overdue, we may pause sending until the amount is cleared.
- Unused credits are not refundable and cannot be exchanged for cash or transferred to another account. They remain usable while your account is active.
- WhatsApp message charges are billed at MessageGrid’s per-message rates. They cannot be refunded under any circumstances.
06Cancelling your plan
- One month's notice by email is mandatory. To cancel or terminate, email hello@messagegrid.co.in from your registered email address at least one month (30 days) before your renewal date or the date you want the termination to take effect.
- Notice by phone, WhatsApp, chat or in person alone is not accepted. We confirm every cancellation by email.
- If notice reaches us less than one month before renewal, the plan renews for the next billing period and that fee is payable. It is not refunded.
- Your plan stays active until the termination takes effect. No refund is given for that period.
- All amounts due for used credits or services must be cleared before the termination takes effect.
- If you are moving to another provider, we will still help migrate your number on request.
07Meta decisions & suspensions
Meta alone decides whether a business is verified, which templates are approved, message categories, messaging limits and whether a number is restricted. These decisions are outside our control, so no refund is given if Meta rejects, delays, limits or restricts your account. We will still help you fix and resubmit where possible.
No refund is given if your account is suspended or closed because you broke our Terms & Conditions or Meta's policies.
08Duplicate or wrong payments
If you are charged twice for the same invoice, or charged more than the invoice amount because of a technical or payment-gateway error, tell us within 7 days with your payment reference. After we verify it, the excess amount is returned to your original payment method or adjusted against your next invoice. This is a correction of an error, not a refund of a valid payment.
09Payment disputes
Please contact us before raising a dispute or chargeback with your bank. If a valid payment is disputed, we may suspend the account until the matter is resolved, and the amount due remains payable.
10Questions
If you have any question about charges before you pay, please ask us first. Write to hello@messagegrid.co.in or call or WhatsApp +91 78930 80808, Monday to Saturday, 9:30 AM to 7:00 PM IST.