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Chatbot builder

AI WhatsApp Chatbot Builder for Business

Build a WhatsApp chatbot without writing a single line of code

Drag, drop, and publish conversation flows that qualify leads, answer FAQs, and hand off to a human exactly when needed.

  • Answers FAQs, tracks orders and takes bookings 24/7
  • Hands over to your team with full chat history
  • Set up with our team — no coding needed
24/7
Always-on replies
0
Code needed
1 tap
Hand over to an agent
Welcome flow ● Live
TriggerCustomer says "Hi" or taps an ad
Bot messageWelcome to City Store! How can we help?
Track orderBook a visitTalk to us
Ask order number → check status via API
Show slots → confirm booking
Hand over to live agent
Handed to SarahFull chat history included
Why MessageGrid Chatbot

Conversations that feel designed, not scripted

Drag-and-Drop Flow Builder

Design conversations visually — messages, questions and branches, no developer required.

Keyword & Menu Triggers

Start a flow from a typed keyword like "hi", or a tappable list/button menu — customer's choice.

Product Catalog in Chat

Showcase products, capture orders and share prices — customers never have to leave WhatsApp.

Smart Human Handoff

When the bot can't help, it passes the full conversation history to a live agent — the customer never repeats themselves.

Conditional Logic & API Calls

Branch conversations based on a customer's answer, or call your own API mid-flow — e.g. to check live order status.

Multi-Flow Management

Run separate bots for sales, support and lead qualification, all from one dashboard.

How It Works

Build once, let it run indefinitely

1

Choose a Starting Point

A keyword, a menu tap, or an ad click can all kick off a flow.

2

Build Your Flow

Add messages, questions, delays and conditions with drag-and-drop blocks.

3

Publish & Improve

Go live, then refine the flow using real conversation analytics.

Use Cases

What businesses use it for

Real examples of the messages our customers send every day.

FAQ automation

Our store is open 10 AM – 9 PM, Monday to Saturday.

Lead qualification

What's your budget? Under ₹5L · ₹5–10L · Above ₹10L

Order status

Order #4821 is out for delivery and arrives today.

Appointment booking

Pick a slot: Tue 11 AM · Wed 4 PM

After-hours replies

We're offline now — we'll reply at 10 AM.

Catalogue & orders

Here are 3 styles in size M. Tap to order.

Plans from ₹2,300/month + GST

The AI chatbot is included in every plan. Setup and Meta verification are done by our team.

FAQs

Questions about this product

Do I need coding skills? +

No. Our team helps you set up your first flows, and you can edit answers from the panel.

Can the chatbot hand over to a person? +

Yes. When a customer needs help, the chat moves to your shared inbox for an agent to continue.

What can the chatbot do? +

Answer FAQs, track orders, take orders in chat, send confirmations and OTPs, and confirm appointments.

Does it work outside business hours? +

Yes. It replies 24/7, so customers get an answer even when your team is offline.

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