The short version
- Try first: every new account gets a 3-day free trial with no plan fee.
- Not live yet? If we can't get your WhatsApp number live within 15 business days due to a delay on our side, you get a full refund of your plan fee.
- Changed your mind before go-live? Cancel within 7 days of your first payment for a full refund.
- Duplicate or wrong payments are always refunded in full.
- Unused prepaid Meta message balance is refunded when you close your account.
- Once you're live, plan fees for a period that has started aren't refunded, but you can cancel so the plan doesn't renew.
This summary is for convenience. The full text below is what applies.
01Refunds at a glance
Every new account starts with a 3-day free trial, so you can test MessageGrid before paying anything. The rules below apply once you pay for a plan.
| Situation | Refund |
|---|---|
| We can't get your number live within 15 business days because of a delay on our side | Full plan fee |
| Meta rejects your business verification and we can't get you live | Full plan fee |
| You cancel within 7 days of your first payment, before your number goes live | Full plan fee |
| Duplicate, excess or incorrect payment | Full amount |
| A verified platform fault on our side stops you sending for more than 72 hours in a row | Pro-rata credit or refund for the affected days |
| Unused prepaid Meta message balance when you close your account | Balance refunded, less payment-gateway charges |
| Plan period already started after your number went live | No refund; cancel to stop renewal |
| Meta message fees for messages already sent | No refund (paid to Meta) |
| Suspension because of a breach of our Terms or Meta's policies | No refund |
02Go-live guarantee
Most businesses go live in as little as 48 hours. If your WhatsApp number isn't live within 15 business days of payment because of a delay on our side, you can choose a full refund of your plan fee or continue with us and receive a free month.
The 15 business days pause while we wait for documents or information from you, or while a request is with Meta for review.
03If Meta rejects your verification
Meta decides whether a business can be verified and use the WhatsApp Business API. If Meta rejects your verification, we will help you fix and resubmit it. If it still can't be approved and your number never goes live, we refund your plan fee in full.
04Cancelling your plan
- Cancel anytime from your dashboard or by emailing hello@messagegrid.co.in from your registered email.
- Cancellation stops the next renewal. Your plan stays active until the end of the period you have paid for.
- For 6-month and yearly plans, the 7-day cooling-off window above applies only before go-live. After go-live, the remaining period isn't refunded.
- If you are moving to another provider, we will help migrate your number and disable two-step verification on request.
05Meta message balance
Meta message fees are charged at Meta's rate with zero markup, from a prepaid balance you top up. Fees for messages already sent cannot be refunded because they are paid to Meta. When you close your account, any unused balance is refunded to your original payment method, less payment-gateway charges.
06How to request a refund
- Email hello@messagegrid.co.in with the subject "Refund request", your invoice number and the reason. You can also message us on WhatsApp at +91 78930 80808.
- We acknowledge your request within 2 business days.
- We confirm the decision within 7 business days.
- Approved refunds are sent to your original payment method. Your bank usually credits them within 5 to 10 business days.
GST on refunded amounts is reversed through a credit note as required under GST law.
07Questions
If you're unsure whether a situation qualifies, ask us before you cancel. We'd rather sort it out with you. Write to hello@messagegrid.co.in or call +91 78930 80808, Monday to Saturday, 9:30 AM to 7:00 PM IST.